The role of assistant manager has now evolved from a back office activity to a key position in organizational processes. The management assistant is a managerial figure involved in decision-making and communication choices of strategic importance for the success of company activities and projects; the soft skills needed to hold this complex position have become multiple and transversal.
The training course aims to guide participants toward awareness of their responsibilities, increasing their theoretical/practical knowledge with a focus on internal/external customer management, relational effectiveness and time management.
Methodology
The course will be delivered in an interactive mode and will alternate between sharing and lecture practice moments aimed at acquiring applicable tools.
Goals
- Increase awareness of the evolution of the role over the years
- Identify the core competencies of the role
- Strengthen skills in effective communication and management of stressful events
- Time management, management of urgent events, and resolution of important problems.
Program
Entering the role
- Understand the specifics of one’s role and the system of relationships
- Understand the expectations of their manager and stakeholders
- Define the key rules of smooth operation of the business in relation to internal customer management
Dealing effectively with interpersonal relationships
- Improve communication in presence and at a distance
- Coping with and managing stress
- Propose your ideas in a professional manner
- Increase active listening skills
Optimizing time to make effective decisions
- Personal time and productivity
- Getting organized and planning
- Decision-making and problem solving in the managerial role.
