In customer experience improvement projects., PRAXI has gained development experience specifically for the Customer Service, Customer Care and Customer Experience Management functions. The development model designed and adopted by PRAXI puts people skills at the center, integrating and balancing analytical and problem solving skills with critical thinking skills and customer orientation, able to stimulate creativity and empathy in handling issues and finding the best solution for the client.

Our proposal to improve customer service

Blended training

Training courses on customer orientation, relationship management and mediated communication.

Omnichannel management

Developing skills to manage remote communication across multiple channels and integrate Artificial Intelligence solutions.

Improvement groups

Active involvement of employees in researching and experimenting with solutions to address critical issues and customer pain points.

Codesign workshop

Collaborative workshops with employees and customers to jointly design new solutions and improve services.

Training on Critical Thinking and Problem Solving.

Training paths to enhance autonomy and effectiveness in critical management.

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