Working remotely, or alternating between presence and distance, means organizing one’s work independently, monitoring and managing one’s time, finding information, and collaborating differently.
Digital tools have erased barriers, but they have also generated new difficulties related to employees’ perceived isolation and the difficulty of solving problems quickly.
The training aims to share and provide participants with operational tools that they can apply, individually and in virtual teams, to better manage remote work.
Methodology
The online course will be delivered in an interactive mode and will alternate between practice, sharing and lecture moments aimed at acquiring applicable tools. Questionnaires will be administered before the course to understand how problems are handled, which of the 12 dimensions of time management are being effectively manned and which need to be strengthened.
Goals
- Use digital tools to solve problems and find solutions
- Developing awareness of the network of stakeholders when working in Smart Working
- Acquire problem solving tools and methodologies that can also be applied remotely
- Select and properly use different communication channels when working remotely
- Gain awareness of the impact of verbal, paraverbal and nonverbal communication in remote communication
- Develop effective mediated communication that promotes building and maintaining trusting relationships
- Gain awareness of time management on dimensions to improve to preside over role objectives, identify priorities schedule activities.
Program
Solution Finding
- Problem awareness: identification and understanding
- Break down the problem to understand the causes
- Communicate the problem and remotely activate the correct stakeholder network related to the problem
- The fishbowl format: a tool to activate the right network for the problem to be solved
Virtual communication
- Characteristics of mediated communication
- Principles and standards of remote communication
- Effectiveness of virtual communication: the KPIs
- Virtual communication tools
Time management
- Analysis of one’s time management style with the DISC Time Management Profile
- Self-analysis of one’s goals and actions to achieve them
- Eisenhower principle for determining the importance and urgency of activities.
