Assertiveness has the overall goal of improving social relations, especially in contexts where it is common for divergent opinions and needs to generate contrasts or conflicts. Being assertive means taking responsibility for one’s actions, having full self-awareness and, at the same time, breaking out of modes of interaction that prove to be unhelpful to the achievement of business objectives and team management.
The course aims to develop in participants assertiveness for the improvement of professional relationships and for the growth of the level of leadership and management of work teams. It also enables participants to activate better awareness of their “affirmative self” and interpersonal communication style, including through acquiring better use of active listening and questioning technique.
Target audience
All those who wish to develop assertive interpersonal skills with a view to improving professional and personal relationships and growing in the management of work teams.
Methodology
The course alternates theoretical training moments with practical exercises and films, which allow participants to actively experience the different elements of assertive behavior, reflecting on the specific difficulties related to their role as manager and/or coordinator. A cognitive-psychological methodology is used, aimed at highlighting the most frequent cognitive biases that limit work performance and the exercise of Leadership.
Duration
In-person 1-day course or webinar mode.
Goals
- Experience the dimensions of assertiveness and recognize anaxertive styles (passivity, aggression, manipulation) to consolidate personal and professional self-efficacy
- Learning to restructure thinking and communicative actions by asserting one’s “rights,” without guilt or aggressive attitudes, recognizing others as a value and resource in oneself
- Identify and manage dysfunctional thoughts and cognitive distortions, one’s own and others’, to improve one’s ability to listen and consciously use the art of questioning
- Recognize and modify nonfunctional behaviors through simulations to strengthen one’s leadership and grow in leading and managing work teams, internal and external to the company.
Program
Assertiveness expressions and meanings:
- Origins and dimensions of communication
- Self-diagnosis of one’s communication and leadership style
- Assertive – aggressive – manipulative – passive communication styles
Cognitive distortions – Dysfunctional thinking – Assertive rights
- Irrational – dysfunctional ideas: peculiarities and manifestations
- Cognitive distortions: characteristics and expressions
- The ABC technique of restructuring thinking and communication
- Develop active listening, learn about and train the art of asking questions
From Thought to Action: Modeling and Assertive Behavior and Leadership
- Wolpe’s technique: simulating professional situations as a leader, guide and/or team coordinator
- Train their leadership through simulations of developing professional relationships with different types of stakeholders.
