In every interaction we send out emotional signals that affect the people we are with, whether colleagues, superiors or clients; the more socially adept we are, the better we can control the signals we send out, facilitating the building, development and maintenance of positive and effective relationships.
The ability to analyze the social situation and tune in emotionally with others is a crucial skill for people managers and for all those who use relationships as a working tool.
Developing emotional intelligence in an organizational context means enhancing personal resource effectiveness.
Target audience
All those who manage people and for whom the relationship is a working tool.
Methodology
This course uses the methodology of Self Empowerment Training which, through active experimentation and moments of discussion, develops aspects related to the sphere of the self.
The course is supplemented by a preliminary self-assessment test of one’s emotional capacity by filling out the SEI – Emotional Intelligence Assessment questionnaire.
Duration
2-day in-person course or webinar mode.
Goals
- Guiding participants toward effective management of their emotions
- Apply the principles of emotional intelligence in managing relational dynamics
- Reflect on one’s style of handling emotions in professional relationships
- Managing the emotional aspects related to decision making.
Program
- Emotions in the work context:
– role and functions
– emotions and performance
– emotions and professional interpersonal relationships
– emotional intelligence at work
– effects on organization - The Emotional Intelligence model: awareness, management and use of emotions
- Pursue excellent goals:
– identify your own values
– know how to set excellent personal and professional goals - Aligning emotions and goal:
– emotional labor
– the relationship with others in the pursuit of one’s professional goals - Recognizing others’ emotions: empathy
– what is empathy
– recognizing and understanding others’ emotions, motivations, and perspectives
– the art of listening to others: paying attention to colleagues, coworkers, and customers
– giving appropriate responses verbally and with action - From managing self to managing others. Social skills:
– emotional calibration
– emotional communication in work relationships
– mediation and conflict management
– emotional intelligence to combine results leadership and emotional leadership
– catalyzing change by managing emotional resistance - Working with others through emotions:
– empathize with customers
– anticipate, recognize and meet customer needs - Competence and social incompetence: emotional “deafness”.
