Empathy and False Myths, Empathy and Tools, Empathy and Practical Uses-all these elements will be explored within the training workshop that aims to build effective relationships with bosses, co-workers, customers and suppliers, based on trust, understanding and prevention of possible conflicts.
The course includes a pre-work and in-depth readings to begin to familiarize yourself independently with the theoretical aspects, delves into the principles of emotional intelligence and includes the definition of an Action Plan to put into practice what you experience during the workshop.
Methodology
Workshop with neuroscientific approach. The training intervention will be delivered in the form of a laboratory, with a preference for interaction, discussion, putting content into practice and exercises, to experiment in close-to-real situations with the aim of encouraging reflection and facilitating learning and understanding of the construct.
Goals
- Understanding empathy and its components: cognitive and emotional
- Training the ability to exercise empathy in relationships with others
- Train to recognize the differences between cognitive and emotional empathy and evaluate the areas of application
- Anchor the concept of empathy to that of Emotional Intelligence to build effective relationships even with potentially critical stakeholders, with the aim of generating trusting relationships.
Program
- What is empathy: a common definition
- The empathy circuit at the neural level
- Cognitive empathy and emotional empathy
- Contexts that activate and facilitate empathic behaviors
- The relationship between empathy, emotions and emotional intelligence
- The use of these constructs in managing relationships with others to understand their needs,
- Prevent conflict and build strong and lasting relationships.
