The ability to handle feedback is an outstanding tool for stimulating growth and synergy with people. Using feedback correctly means meeting two basic criteria: knowing how to give feedback and knowing how to receive it, aspects that are not easy to put into practice but must be trained.
The training workshop trains in the exercise of peer feedback, which is functional in raising collective and individual performance levels, assertively clarifying mutual role expectations, resolving operational problems that risk evolving into personal conflicts, and in feedback to the organization, i.e., to managers and other functions, to bring out structural room for improvement, highlight information gaps, limit rework and organizational misunderstandings, and facilitate cross-functional collaboration toward the business goal.
Methodology
The online course will be delivered in an interactive mode and will alternate between practice moments, sharing of experiences and methodologies aimed at acquiring effective behaviors.
Goals
– Share the importance of giving and receiving feedback for individual and business growth.
– Recognizing the potential for improvement in one’s own company and in one’s own and colleagues’ performance, managing resistance to feedback and change.
– Adopt a method for handling feedback assertively to raise the quality of results and relational reciprocity.
– Train the ability to give and receive feedback with peers, managers and stakeholders inside and outside the organization.
Program
Feedback for the growth of organizations and people
– Organizations learn through feedback
– People learn by giving and receiving feedback
– What is feedback
– Resistance to feedback
– Basic skills for learning to give feedback: communication, assertiveness, relational flexibility and resilience
How to give feedback: a method
– Feedback as a management act and gift
– Relational, emotional and methodological aspects of feedback
– Preparing to give constructive feedback that stimulates action
– Circular communication and the use of questions
– Managing emotions in feedback
– Feedback game: playing the stages, modes and methodologies of feedback
– Proactively seeking feedback
– Being sensitive to feedback from the environment and knowing how to seek and interpret it.
