In our increasingly globalized world, exchange with different cultures is part of our everyday life.
Often, however, people think that it is enough to know foreign languages to communicate with foreign countries. In truth, we know that communication is made up of many elements that vary from culture to culture, and without knowing these elements, misunderstandings and communication difficulties can be the order of the day, going to the detriment of the performance of the business itself in terms of time and effectiveness.
This course aims to give the tools not only to understand how different cultures communicate, but also to be effective communicators internationally beyond the work environment.
Methodology
The course will alternate between times when the most important notions are shared and times when they are interactive and shared, so that participants can acquire tools to understand and manage intercultural communication.
Goals
- Making cross-cultural communication more effective by implementing comprehension speed and expressive ability
- Improving the performance of workers who interface with different cultures
- Getting out of one’s comfort zone, learning to see communication from different perspectives and knowing how to adapt it nimbly to different contexts
- Learn the different levels of communication and understand how these are influenced by one’s culture.
Program
- Defining culture: what is meant? How does it affect interpersonal relationships?
- Culture as an Iceberg
- Recognize stereotypes and clichés in reference to different cultures
- Learning to use Hofstede’s cultural dimensions.
- Analyzing Italian culture: what sets us apart?
- The different communication styles of cultures: acquiring a method to recognize and manage them
- Acquire the concepts of ethnorelativism and ethnocentrism
- How to understand a new culture: what questions to ask and what to observe
- Talking is not communicating (communication styles)
- Active listening in different cultures.
