The Lean methodology, which originated in manufacturing and was initially designed for production processes, has undergone a major expansion in the last 15 years, proving to be a functional approach also to service realities and in improving the “white collar” activities of companies. Organizations that implement Lean logic to administrative processes record better performance and greater decision-making capacity, ensuring their resources greater well-being.
The workshop allows, through direct practice, to understand the potential of using and applying the logic of Lean Thinking, fundamental tools for business improvement of a transactional (non-productive) process.
Target audience
Functional managers, Process Owners, operational resources in support/office activities (administration, planning, HR, marketing, …).
Methodology
Experiential training with practical application on business process.
Duration
2-day in-person course or webinar mode.
Goals
- Making real and “tangible” what the term Lean Office means.
- Learn, through practice, to master the main analysis and implementation tools for setting up a lean office
- Make waste present in processes within offices, which are otherwise difficult to identify, evident and measurable
- Experience how Lean can foster teamwork and make work in offices more motivating
- Achieve greater awareness of how to make a transactional process effective, efficient and thus competitive.
Program
- Introduction
- Principles and tools of Lean Thinking
- Process parameters and KPIs
- Process mapping methods presentation
- Analysis of priorities
- Simulation phase 1: process introduction, effective layout introduction, AS IS analysis, future state design
- Stage 2 of the simulation: testing of the new process, analysis of results, hypothesis improvements.
