Organizations today find themselves managing employees during in-person and remote activities, and increasingly teamwork, the ability to communicate, to correctly select their stakeholders and to manage critical relational issues, become skills to be strengthened within phygital contexts.
The course aims to support people in identifying the changes occurring in communication and in building trusting relationships within these new relational dynamics and to share concrete tools to be applied in daily life.
Methodology
Interactive workshop with discussions, simulations, practical cases.
Goals
- Recognize the differences between in-person and digital reporting
- Select and properly use different communication channels when working remotely
- Gain awareness of the impact of verbal, paraverbal and sometimes nonverbal communication in remote communication
- Develop effective mediated communication that promotes building and maintaining trusting relationships
- Apply the principles of emotional intelligence in managing personal and professional relational dynamics in “Phygital” work environments.
Program
Virtual Communication: creating relationships at a distance
- Key principles of in-person and remote communication
- The communication channels and tools available
- Changes in nonverbal communication
- Recognizing relational keys to building trust in remote communication
- Conference calls in real life: tools, tips and mistakes to avoid for effective remote meetings.
Emotions and emotional intelligence in the “phygital” work context
- What emotions are and how they function in our daily actions and in the creation of professional relationships, in both a face-to-face and remote work context.
- Digital Life Balance Tips
Written communication in the digital
- Overview of the use of digital and the different “Tone of Voice”
- Characteristics of linguistics in the “Digitian,” thus graphic conventions, the use of numbers or symbols, Anglisms, emoticons and emoji, resemantizations and generic terms in use on the Web.
- Reasoning about the meaning of changes in relational terms.
