There are many situations within organizations that can generate stress: workloads, pressing deadlines, difficult customers, tensions with colleagues and superiors, uncertainty and change.
The challenge to be met is to foster the prevalence of positive stress (eustress), which can drive action toward excellent performance, at the expense of negative stress (distress), which on the contrary leads to inhibition, generating a range of unpleasant consequences for the individual and the company. The organizational costs of negative stress can manifest themselves in the form of absenteeism, sickness, high conflict, lower productivity, more errors, and increased turnover.
The development of emotional intelligence, the dissemination of stress management techniques, and the promotion of organizational well-being are effective ways of reducing negative stress and disseminating eustress, through individual skill enhancement.
Target audience
Managers and Professionals.
Methodology
Workshop with neuroscientific approach. An Individual and One’s Work Group Self-Development Plan on the ability to prevent and manage stress is provided.
Duration
2-day in-person course or webinar mode.
Goals
- Deepen knowledge of the elements that define and characterize stress in general and more specifically work-related stress
- Develop the ability to recognize the causes and situations that generate stress in one’s professional environment
- Deepen and support the ability to use key emotional intelligence techniques useful for coping with, controlling, and overcoming stressful situations
- Foster awareness of one’s own stress response patterns and develop one’s own personal stress reduction plan.
Program
Stress management: how to improve oneself
- The operating model of stress
- Analysis of stressors: physical, psychological, relational and organizational determinants
- Positive stress (eustress) and negative stress (distress) and effects on the individual
- Attribution theory and internal and external locus of control
- Stress management styles
Stress management: tools for prevention, diagnosis and treatment
- Reacting in the face of stressful work events: the reaction cycle and recognition of reaction patterns
- Stress management: apparent and in-depth management
- Being flexible: “thriving under stress”
From emotions to stress: let’s get to know them better
- Stress and emotions in the work context: self-perceptual test on stressors and test on awareness of one’s emotions
- What are emotions
- The operating model of emotions
- Emotions and performance
The Emotional Intelligence model: awareness, management and use of emotions
- Using sequential thinking
- Considering one’s own resistance
- Self control: being responsible for oneself and controlling automatisms.
