Leaders, managers, and individual contributors increasingly find themselves making decisions and acting quickly, in situations of uncertainty and contexts of generational and cultural diversity.
In an inclusive culture, it is possible to recognize and remove barriers (stereotypes and biases), and encourage taking different points of view to improve relationships with others.
The course is a training ground for training quality thinking, overcoming biases involved in decision-making, and broadening perspectives, valuing diversity and fostering organizational well-being.
Methodology
Interactive mode course supplemented by articles on key “cognitive shortcuts” and films on the power of social biases.
Goals
- Knowing the mental functioning responsible for generating bias and prejudice
- Recognize the crucial variable “time” and train oneself to use time to generate quality thinking
- Know how the decision-making process works
- Know the main biases involved in this process
- Recognize the impact of stereotypes and prejudices in relating to others and the end customer
- Identify alternative coping strategies of bias, stereotypes, and prejudices
- Develop a functional approach to managing differences in the company: age, gender, culture, etc.
Program
- How the human mind works: slow thoughts and fast thoughts
- Recognize the mental mechanisms that lead us to make choices that are not always effective
- Soliciting “slow” thoughts in “fast” contexts
- Decision making: the cognitive, emotional and value aspects
- The main biases involved in the decision-making process
- Managing dilemmas and difficult decisions
- Tools to broaden one’s perspectives
- Stereotypes and prejudices involved in relating to others
- Managing generational differences
- Management of cultural diversity and approach
- Managing professional relationships to foster inclusion.
