Every manager, of a physical and virtual team in Smart Working, now has the responsibility of managing a new form of “hybrid” team in which to maintain productivity, engagement, people motivation, and a sense of belonging to their company.
The course provides concrete and applicable tools to best manage these new forms of phygital teams.
Methodology
The course will be delivered in an interactive mode and will alternate between practice, sharing and lecture moments aimed at acquiring applicable tools. At a preliminary stage, questionnaires will be administered to understand current virtual team management, engagement, and remote delegation.
Goals
– Recognize and understand the specifics of the team by developing a self-diagnosis of the team’s health status
– Implement empowerment action on the strengths of the phygital team
– Manage the emotional aspects related to team dynamics undergoing change
– Improve the quality of communication in managing hybrid teams.
Program
Empowerment
– The paradigm shift: from control to employee autonomy
– The motivational levers to guard
– Keeping one’s own and others’ motivation high
– Recognizing and developing motivation for autonomy, supportive relationships, and achievement linked to results and skills
Virtual team
– Characteristics of phygital teams
– Approach to the team and each individual team member
– Tool for defining target teams and manning them
– Tool for virtual team management: GAME PLAN
Dynamics of teams during change
– Emotions of team members in a scenario of uncertainty
– Managing emotions and support requests
– Team dynamics
– P. Lencioni and the 5 dysfunctions of the team
– My team: level of productive and relational effectiveness
– Dashboards to monitor the team
Virtual communication
– Virtual communication channels for managing hybrid teams
– Managerial actions in a virtual context: delegation, motivation, feedback
– Conveying corporate core values in a virtual context through mediated communication.
